Frequently Asked Questions

Our tanning solution provides you with the instant benefit of a golden healthy glow and is sprayed on the body through the Luminess Tanning stylus as a fine mist of color that gently bronzes the skin with our unique tanning actives. And, with our sweat-proof technology that lasts up to 14 days, your new tan will rival mother nature.

Traditional tanning lotions can look obvious and leave your skin with blotchy results. Not to mention those harmful UV rays! Airbrush tanning leaves a light, flawless bronzed color on the skin, creating the most perfect golden tan.

Luminess Tan is a high performance instant bronzer that will create a flawless sun-kissed glow which is rated to last for up to 14 days.

The results you should expect with Luminess Tan will be unlike anything else you have ever experienced. Our goal is to provide the best possible product and service, so we have created the most premium airbrush products out there on the market.

Our Luminess products are lightweight and easily transportable for travel. The Luminess Tanning system is also permitted as a carry on item. *Remember all airports are different and security may vary. Please call in advance to check with your airline carrier.

Luminess Tan is perfect for everyone, no matter what your skin type or color, we have a tanning solution that will work for you!

The Luminess Tan system has a one year manufacturer’s warranty.

Your stylus does not have to be cleaned between each tanning application, but once you're done applying, it should be rinsed out thoroughly. This will ensure the best possible tanning application!

All orders with standard shipping are shipped between 2–6 weeks after receiving the order (start order date). Start Order dates are calculated from the first weekday after order is called in or ordered via website. Orders with optional Rush shipping are shipped within 7–10 business days. Consumers can expect an average of 2–10 days to receive delivery after order is shipped from our facility.

Contact us if you have not received your product within the respective applicable delivery time.

*These are estimated good faith dates and may vary in accordance with the volume of orders and volume of product being shipped. Regular shipping is 2–6 weeks. These regular shipping weeks may vary during "high volume days" such as holidays by up to two weeks earlier or two weeks later than estimated.

Refused Delivery
Customers will be responsible for all charges associated with shipping and handling plus a minimum 25% re-stocking fee if order is refused.

We accept payment by MasterCard, Visa, Discover and American Express. Payment may also be made by using your debit card, check or money order. Check by phone payments must be made for the full purchase price plus any applicable S&H (plus additional amounts for accessories). If you wish to send a cashier check, money order or check payment, please make payment payable to:

LUMINESS Direct LLC
PO Box 2655
Stafford, Texas 77477-2655

Check by phone payments will be processed within seven (7) days of purchase date. Trial offers are not allowed under this mode of payment; however, all purchases are still offered 30-day money back guarantee privileges. A one-time Electronic Fund Payment of full price plus any applicable S&H can be made over the phone with the customer’s verbal authorization. Please allow up to twenty-one (21) business days for payment approval on check by phone orders.

Checks are accepted only upon the condition that customer agrees that if any check is returned unpaid, Luminess Air™ may then debit customer’s checking account for that amount of the check, plus a processing fee (and any other applicable fee), as permitted by state law. NSF transactions will be charged an additional $25 NSF fee on every additional attempt to clear funds. All checks and E-Checks transactions are processed electronically.

Collection Fees And General Payment Items
Customer is responsible for all collection related and attorney fees. Late payment fee of $29.00 per missed or declined installment may apply for processing fees and a finance charge of 1 and 1/2% per month interest fee will apply. Notify us immediately if your credit card information changes, especially if you are on a payment program with a future outstanding balance. Balance can be transferred or sold to third party factor or financial institution. Multi-payment customers with declined electronic or credit card payments may incur late payment fees of $29 per payment due, interest, collection and attorney fees. Luminess Direct LLC is not responsible for NSF or overdraft bank fees from customer’s bank. A 25% non-refundable restocking fee will be levied on all refused packages.

You may reach us at our Customer Service Department by dialing toll-free 1-888-793-7474. Our hours of operation are Monday-Friday 8:30AM to 5:30PM Central Standard Time. You can also send us an email at help@LuminessAir.com.

A 30 day money back guarantee offer is available to USA and Canada customers only. All international sales are considered final and cannot be returned. Cancellation of packages which have already been shipped is not allowed. Refused packages will result in restocking fees and both sending and returning shipping/handling/ processing charges. International packages will be assessed international delivery fees and person in shipping information will be responsible for paying any applicable tariff/duty as we do not collect such charges before shipping product. All international orders are shipped within 3 business days of receiving the order and delivery may be delayed due to customs and local government laws for importing goods are applicable. Rush delivery may be subject to availability.