Standard manufacturers warranty covers the parts and labor for 1 year from the date of purchase. Product must be assembled and used as per the directions provided in product instruction guide and introduction DVD as found in original package. CUSTOMER MUST ONLY USE LUMINESS AIR COSMETICS IN AIRBRUSH SYSTEM AND LUMINESS TANNING SOLUTION IN AIRBRUSH TANNING SYSTEM. The use of any products other than Luminess Air Airbrush cosmetics or tanning solution will void manufacturers warranty. Follow cleaning and maintenance instructions as provided in instruction guide and DVD; failure to maintain proper cleaning practices could result in the product working incorrectly and or cause failure of product which will not be covered under manufacturers warranty. Any modification to the Luminess Tanning system may also result in the termination of manufacturers warranty.
If the product does not function properly, refer to your user's guide. If failure can not be rectified, then contact our Luminess Tan™ Customer Care department during our business hours and one of our representatives will gladly assist you in troubleshooting. In the event that product can not be rectified by our agent, then we will provide user with replacement authorization instructions on how to send product to Luminess Direct LLC for replacement or repair. Customer is responsible for all shipping and handling costs associated with warranty repair or replacement. Include a copy of original packing list and a detailed letter explaining any trouble you may be experiencing when returning items to us for warranty issues. All returned items for replacement must be sent to our third party fulfillment processor at:
Luminess Direct LLC
Stafford, TX 77477
Warranty covers correction, replacement, or refurbishing original product to a proper working condition and matching the level of aesthetic wear as product delivered to us for warranty replacement.
The extended warranty, if purchased, covers the Luminess Tan compressor and airbrush stylus only for a period starting from the date of purchase to the complete term. Warranty covers correction, replacement, or refurbishing original product to a proper working condition and matching the level of aesthetic wear as product delivered to us for warranty replacement; damage caused by misuse or use of cosmetics other than Luminess Air may void warranty.