Standard manufacturers warranty covers the parts and labor for 1 year from the date of purchase. Product must be assembled and used as per the directions provided in product instruction guide and introduction DVD as found in original package. CUSTOMER MUST ONLY USE LUMINESS AIR COSMETICS IN AIRBRUSH SYSTEM AND LUMINESS TANNING SOLUTION IN AIRBRUSH TANNING SYSTEM. The use of any products other than Luminess Air Airbrush cosmetics or tanning solution will void manufacturers warranty. Follow cleaning and maintenance instructions as provided in instruction guide and DVD; failure to maintain proper cleaning practices could result in the product working incorrectly and or cause failure of product which will not be covered under manufacturers warranty. Any modification to the Luminess Tanning system may also result in the termination of manufacturers warranty.

If the product does not function properly, refer to your user's guide. If failure can not be rectified, then contact our Luminess Tan™ Customer Care department during our business hours and one of our representatives will gladly assist you in troubleshooting. In the event that product can not be rectified by our agent, then we will provide user with replacement authorization instructions on how to send product to Luminess Direct LLC for replacement or repair. Customer is responsible for all shipping and handling costs associated with warranty repair or replacement. Include a copy of original packing list and a detailed letter explaining any trouble you may be experiencing when returning items to us for warranty issues. All returned items for replacement must be sent to our third party fulfillment processor at:

Luminess Direct LLC
12802 Capricorn
Stafford, TX 77477

Warranty covers correction, replacement, or refurbishing original product to a proper working condition and matching the level of aesthetic wear as product delivered to us for warranty replacement.

The extended warranty, if purchased, covers the Luminess Tan compressor and airbrush stylus only for a period starting from the date of purchase to the complete term. Warranty covers correction, replacement, or refurbishing original product to a proper working condition and matching the level of aesthetic wear as product delivered to us for warranty replacement; damage caused by misuse or use of cosmetics other than Luminess Air may void warranty.

• All sales final on promotional and discounted items. Limit one per person. Report errors or shortages within 7 days after receiving your products only.
• Luminess Tan assumes no responsibility for merchandise damaged by carrier transporting and delivering returned merchandise.
• The initial shipping, handling costs is non-refundable.

It is extremely easy to enroll into our Tanning Club which delivers your Luminess refill around your needs. Get shipments of tanning solution as you use it or when you want it by contacting one of our representatives at 1-877-749-5777.

All orders with Regular shipping are shipped within 4 weeks* after receiving order. Order received after 3pm CST will be processed the following business day. Orders with optional Rush shipping will be shipped Ground within 24 hours. Customers can expect an average of 3 to 7 days to receive delivery after order is shipped from our facility. Orders with optional 2nd Day shipping are shipped 2nd Day within 24 hours. Consumers can expect an average of 2 days to receive delivery after order is shipped from our facility. Orders with optional Overnight shipping are shipped Overnight within 24 hours.

*Order received after 3pm CST will be processed the following business day. These are estimated good faith dates and may vary in accordance with the volume of orders and volume of product being shipped. Expected delivery times are averages provided by Carrier and are subject to Carrier operational delays. Contact us if you have not received your product within respective applicable delivery times. All refused packages will result in restocking fees and both sending and returning shipping/handeling and processing charges.

All international sales are considered final and cannot be returned. Cancellation of packages which have already been shipped is not allowed. Refused packages will result in restocking fees and both sending and returning shipping/handling/ processing charges. International packages will be assessed international delivery fees and person in shipping information will be responsible for paying any applicable tariff/duty as we do not collect such charges before shipping product. All international orders are shipped within 3 business days of receiving the order and delivery may be delayed due to customs and local government laws for importing good are applicable. Rush delivery may be subject to availability.